Q&A
Q&A
RATE
RATE
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We have collected inquiries from everyone.
If you have any other questions, please feel free to ask.
TEL:0859-22-6181
Questions about accommodation∇
Q.What time is check-in/check-out?
A.Check-in is 15:00, check-out is 10:00
Q.Can I leave my luggage before check-in and after check-out?
A.Please inquire at the front desk.
Q.What time is check-in until?
A.If you will arrive after 18:00, please contact the inn. The final meal time starts at 20:00.
Q.Is it wheelchair accessible?
A.Wheelchair access is possible from the 1st floor front lobby to the rooms (excluding 8 tatami rooms and some Western-style rooms).
There are steps in the public bath. Please inquire for details.
Wheelchair rentals are also available. Please contact us in advance.
Questions about cuisine∇
Q.What does the meal consist of?
A.The dinner menu varies depending on the season and plan, but it will be a Japanese kaiseki meal with around 10 dishes using seafood and mountain produce.
Breakfast will be a Japanese breakfast for each person.
Q.I have an allergy...
A.Please contact us in advance. We will respond as soon as possible.
Q.What does the child eat?
A.Settings vary depending on the accommodation rate.
For 70% of the adult price – Kaiseki meal equivalent to adults
50% of the adult price ~ Children’s lunch (hamburger, tempura, soup, chawanmushi, temari sushi, etc.)
(Please note that settings may differ depending on the plan)
Questions about hot springs∇
Q.Until what time can I take a bath?
A.The public bath is open from night until midnight and from 5:00 to 9:00 in the morning.
Q.What kind of bathroom amenities are there?
A.We provide shampoo, conditioner, body soap, comb, hair dryer, and valuables box.
[Women’s bath only]
Facial cleansing foam, lotion, emulsion, hair treatment, shower cap, cotton swabs, cotton, diaper bucket
[Men’s bath only]
Hair liquid, hair tonic, aftershave lotion, razor, cotton swab
Questions about in-house facilities∇
Q.The entire building is non-smoking, but is there a place where I can smoke?
A.There is a smoking booth in front of the 1st floor shop.
Q.Can I use WiFi?
A.Free Wifi is available in the 1F lobby as well as in the guest rooms.
Questions about access∇
Q.Is there a parking lot?
A.There is a free parking lot (capacity for 70 cars) in front of the entrance.
Q.Do you have a pick-up service?
A.We are sorry, but we do not provide a shuttle service.
Q.Where is the nearest station?
A.The nearest station is JR Yonago Station. It is convenient to take a local bus or taxi from the station.
・By bus, it takes about 25 minutes and costs 300 yen (for adults). (As of March 23, 2023)
(Please take the Yonago Bus Terminal bus stop number 3 bound for Kaike Onsen. Get off at the Kaike Onsen Tourist Center and walk for 1 minute.)
Q.Where is the nearest airport?
A.Yonago Kitaro Airport. From the airport, a shuttle bus (charges apply) runs between Yonago Airport and JR Yonago Station, depending on the flight.
Q.Do I need chains on my car in winter?
A.There is a possibility of snowfall in winter, so we recommend that you prepare studless tires or chains.
Q.～Time required to main tourist destinations～
A.Kaike Onsen Beach ~ 3 minutes walk
Oyama ~ 30 minutes (car)
Sakaiminato ~ 30 minutes (car)
Tottori Sand Dunes ~ 90 minutes (car)
Matsue ~ 60 minutes (car)
Izumo Taisha ~ 90 minutes (car)
Other questions∇
Q.Can I bring my pet?
A.Please refrain from visiting our hotel.
Q.Can I use a credit card?
A. VISA, JCB, Master, AMEX, UC, NICOS, and AEON cards can be used.
Q.When does the cancellation fee start?
A.It usually occurs from 3 days ago. Please contact us for more information.
Q.Is there a convenience store nearby?
A.It’s about a 1 minute walk away.
